COVID-19 (coronavirus) is having a huge impact on travellers. Here are some of the key things to know.
Our Contact Centre team is experiencing a high volume of calls at the moment. Please only contact us if you are due to fly in the next 48 hours.
As an essential service, Air New Zealand will continue to operate while New Zealand is on Alert Level 4. The NZ government has extended the time frame for all Kiwi travellers to get home to 11.59pm on Friday 27 March (NZT).
After 27 March, you will need to check that you qualify to travel under the essential services list before you book your ticket or go to the airport. We are doing everything we can to help get New Zealanders and our customers home.
Before making your booking, please check the latest travel restrictions of your local country.
If you booked through a travel agent, please ask them to manage your changes.
Arrange a 12-month credit for your booked ticket for travel before 30 June - it's online and fast
Change the date or destination of your flight online for travel before 30 June
You can make one change without paying any change fees or service fees. You will need to pay for any difference in the fare.
Sorry, we can't give you a refund on a non-refundable ticket.
Caring for our customers
We care about our customers and our people and we're doing what we can to ensure every day and every journey is a successful one.
Our Chief Medical Officer, Dr Ben Johnston, answers some common questions and concerns around COVID-19 (coronavirus)
Here are the medical facts you need to know when you, your family or your employees are planning travel. Dr Johnston is one of the world's top aviation medicine practitioners. He's a member of both the Aerospace Medical Association and the IATA Medical Advisory Group.